Frequently Asked Questions
Q: What is unique about SmartSource Deployment Solution Group?
A: SmartSource provides a nationwide variable workforce model that is scalable and reliable. Our cost effective solution works well for deployments of one to thousands of locations. Our client does not pay travel time mileage for most standard projects. We provide a single point of contact for your nationwide requirements.
Q: Does SmartSource create the SOWs or supply project management?
A: SmartSource can work with its clients to create an SOW, but most often our clients provide a detailed SOW for us. Our resource management team reviews the SOW and works with our clients to execute a plan and deliver the services. SmartSource can provide project managers in the event that our clients do not have their own.
Q: What on-site capabilities can SmartSource provide?
A: SmartSource provides local technicians across the U.S. and Canada. SmartSource has extensive experience with computer equipment deployments, point-of-sale (POS) systems, server installs, software roll outs and upgrades, wireless solutions, kiosk, cabling, and ATMs.
Q: Where are your technicians located?
A: : SmartSource annually W-2s thousands of technicians with a wide variety of skill sets throughout North America. In addition, SmartSource maintains a large database of technicians throughout North America, including Alaska, Hawaii, and Canada.
Q: How does SmartSource ensure that a quality resource will be on my project?
A: SmartSource has a thorough Nine Step Recruitment Process. All technicians that work for SmartSource have completed a phone screen, face-to-face or web-based interview, technical screening or technical test, criminal background check, certification verification, and two reference checks. In addition, after each assignment, SmartSource technicians are evaluated by client for future use.
Q: How can SmartSource reduce my labor cost for project based staffing?
A: Because SmartSource has established relationships with technical people throughout North America and Canada, we can provide staff when and where you need them—no travel cost, no mileage.